Target

You cannot get better service than from a store; our Mason City Target is the best. Staff are always helpful and knowledgeable, taking care to engage with you and following up when they see you and are aware of struggles going on in your life. Large order? Staff have personally offered to help bag or walk things to my car without me asking. Unbeatable guest experiences time and time again.

You used to be able to walk into Target and the employees seemed happy and the customer service was outstanding, and that's why you paid a premium to shop there over Walmart. Unfortunately that is no longer the case. I can't say if it's company wide or just this Target in particular, since we moved here from the East Coast and this Target is the only Target we patronize now. But we have been to atleast ten other Target stores in our life and this one just screams "misery." I can safely say our family spends a few thousand dollars at Target every year, and our last couple of visits have been a real turn off. Walmart is not much further down the road and the employees there are a lot friendlier, they actually have registers open. They've even taken my items out of my cart and put them on the conveyor belt to ring up and then went around and put the bags back in my cart. I didn't expect that, but that's the kind of polite and caring service they've been offering there lately. Not just someone standing with a scowl on their face at the end of the self checkouts watching over people like has been the case at this Target lately.

I have been waiting for my baby registry bag for over 2 months this now and the store associates keep telling me they ordered them a mo th ago and haven't received them. I wrote a contact card or comment card for corporate to see and address the issue and have not been contacted at all. Target is a huge company that offers the best registry and promotes business by offering this registry bag to expecting moms... this bag is so important bc it has some of the best coupons inside to buy items from thier business. Now I'm getting impatient and angry bc I'm ready to shop for my new baby and I'm going to be missing our on the coupons I've gotten year after year while pregnant. I know I'm not the only mom mad at this situation. Targwt.... don't advertise if you can't keep your supply on demand. Now i.might be doing all my shopping elsewhere. It's that serious to me.